Shipping & Return Policy

We use ground shipping through USPS at DigiPen. Tracking numbers are available upon request. Shipping costs start at $12.65 for the medium flat rate box.

Availability & Processing Times

Please be aware that our stock levels change regularly. If an item is not readily available and we cannot ship it to you within the time designated, we will contact you via email with revised information.

If you have any questions about your order, please contact the store via phone 866.478.5236 or via email.

Returns

We will gladly exchange or refund merchandise within 30 days of purchase as long as items are in original condition, with tags if there are any, and are accompanied by a copy of the original receipt.

Size exchanges on clearance merchandise are permitted; otherwise all clearance sales are final and non-refundable.

To return or exchange an item from shop.digipen.edu, please mail the item to the following address:
DigiPen Institute of Technology
Attn: DigiPen Web Orders
9331 Willows Road
Redmond, WA 98052

In the package, please include:

  • The item(s) you would like to return
  • Any tags you have
  • The receipt from your purchase (orginal or copy)
  • A note specifying the return or exchange you would like to make
  • Your name, phone number, and address

In the case of exchanges, there is no shipping charge for the new item you select.